Diabetic Life Foods (PTY) LTD


E- Commerce & Privacy

  • Our website www.diabeticlifefoods.co.za sells diabetic nutrition products on-line. Using any product and service bought and accepted from this website is at the purchaser’s risk.
  • The user indemnifies and holds the provider harmless against any loss, injury or damages which may be sustained as an effect of using the products sold on our website.
  • The provider will not be held accountable for the condition of goods arriving at the user’s chosen delivery address.


  • Our prices are subject to change without notice, due to changing exchange rates and suppliers putting their prices up. Prices presented include 15% VAT.

Agreement of Sale

  • The agreement of sale between Diabetic Life Foods and the client is only effective once payment has been received.
  • Up until this point all goods continues to be the property of Diabetic Life Foods.

Placing of Orders

  • Placing of orders will only be done via email. Please refer to our website for further information.

Payment Terms

  • Please note that all payments are to be done via EFT, the funds received by Diabetic Life foods before the order will be dispatched.
  • The transaction exchange is South African Rands.

Deliveries (working days only)

  • Please be advised that we do not offer same day delivery service.
  • Our courier service asks for 2 – 3 working days in a 50km radius. 4 – 5 working days for Western Cape deliveries.
  • As soon as the funds have cleared, we will receive your order, pack it and sent it with our couriers.
  • You will receive a confirmation email from Diabetic Life Foods providing you with the couriers contact details.
  • Our clients are required to provide an address where someone is available during working hours to receive the products / order.

C.O.D. (cash on delivery) Policy

  • If clients opt for the C.O.D. delivery service, these deliveries will be free for those clients ordering products to the value of a R1000 or more.
  • These deliveries will only take place on Saturdays and Sundays (only) between 9am to 12 pm, between a 0 to 50 km radius.
  • Clients must email to request this service 3 days in advance.

Goods return Policy

  • The client will need to inform Diabetic Life Foods within 2 days of noticing any defect of the product. After the 2 days the products cannot be returned.
  • Diabetic Life Foods will not accept any cancellation of orders once the clients’ payments have been received.
  • There will be no return of any expired products for any reason what’s so ever.
  • It is the clients’ responsibility to ensure that the products are used before the expiry date.


  • It is the duty of Diabetic Life Foods to insure that the information on our website is accurate and up to date as possible.
  • On the other hand, due to any possibility of human and technical error, Diabetic Life Foods accepts no responsibility for the accurateness or completeness of the information delivered on our website.
  • Nor do we accept any responsibility for any reactions that our products may cause.
  • Although Diabetic Life Foods have taken reasonable measure to guarantee that our products promoted on our website are of the uppermost quality and safety.
  • All clients must be advised that the recommendations on this site are not the advice of a medical practitioner.
  • Diabetic Life Foods therefore advice that our clients consult a medical practitioner if there are any doubts as to use our products.


  • Diabetic Life Foods may possibly, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

  • Our website is run by Diabetic life Foods (Pty) Ltd, based in Cape Town, South Africa.


  • In order to protect your personal information, Diabetic Life Foods take precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed altered or destroyed.